Our approach is to increase employee freedom and empowerment as we grow rather than limit it, to continue to attract and nourish innovative people. Every person at TickSmith is someone you respect and you learn from.
At TickSmith, we believe that many behaviours and skills help us achieve excellence.
We value the following in our colleagues: respect, trust and integrity.
You treat people in a
positive manner that
acknowledges them for
who they are and/or what
they are doing. You
interact with them in a
way that shows that you
care about their
well-being and how they
feel.
We trust each other to make the best decisions. You think, act and lead in your own right.
The ability to act in ways
that are consistent with
the values, beliefs, and
moral principles we claim
to hold. It’s about doing
the right thing, even when
no one is watching.
Integrity is honesty with
good intentions.
At TickSmith, we believe that many behaviours and skills help us achieve excellence.
We value the following in our colleagues: respect, trust and integrity.
We have nine guiding principles that are part of everyday life.
We thrive in team collaboration and we believe that diversity of view supports creative thinking. We know we can accomplish the most complex tasks as a team. We trust and support each other and we leave no one behind. We believe that teamwork makes the dream work.
We work in the same direction. We debate all decisions and we quickly come to a solution. We sometimes agree to disagree, but we always commit to the vision.
We say what we think respectfully. We value honest, constructive feedback and we are never political. We do not tolerate finger pointing, ever. We focus on improving things and moving forward. We treat people with respect regardless of their status or opinion.
We adapt and learn from our mistakes. We work in a safe space where missteps are
acknowledged quickly. We don’t judge – we educate and improve. We embrace change, continuously challenging ourselves with new ways of doing things. We are nimble in responding to the changing needs of our business.
We value freedom and empowerment as we grow rather than limit it. We trust each other’s judgment.
“With great power, comes great responsibility.”
We take ownership and we deliver. We do what we say and we commit to it. We pick up what was dropped or forgotten and we make it work. We never say “that’s not my job”.
We exist because of our customers. Everyone at TickSmith is involved in building a strong relationship with our clients. We take pragmatic decisions based on our company values and our client’s best interest. We think outside the box and we drive innovation where it makes the most sense and brings value.
We strive to raise the bar higher. We help each other achieve excellence. We prioritize and we stay focused on the objective. We quickly identify what needs immediate attention and what can be improved later. We build high quality systems and plan for long-term scaling.
We hire and develop passionate talent that we can rely upon. We surround ourselves with people that are focused on results, avoid analysis-paralysis, and complex processes. We praise coworkers who share information openly, respectfully and proactively.
We celebrate colleagues who learn rapidly and eagerly. We embrace those who want to make a big impact collectively. We maintain a sane work/life balance and we never forget that having fun is at the center of what we do.